In the event that you need to make comments about our services, then in accordance with Rule 3a(viii) of the NICEIC Rules Relating to Enrolment that Approved Contractors maintain a record of all complaints received about the technical standard of electrical work carried out and the action taken, if any, to resolve them.
This form, when completed correctly, will satisfy this requirement. Any written information relating to the complaint should be attached to this form. The complaints to be recorded are limited to those concerning the technical standard of the work and there is no requirement to include those concerning financial or contractual issues which are outside of the NICEIC’s remit. However the form may be used for these purposes if necessary. The NICEIC Inspecting Engineer will wish to review complaint forms during his Periodic Assessment visit.
- Download and print the form in PDF format here:
